Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection and processing of personal data by seri4d ("the Company", "We", "Us", or "Our") through the website https://seri4d.cam and any associated mobile interfaces, APIs, or digital services (collectively, "the Platform"). It applies to all registered members, visitors, and prospective users, regardless of whether they are located in Jakarta, Surabaya, Medan, Bandung, Bali, or elsewhere in Indonesia.

seri4d operates as an international online gaming platform primarily serving Indonesian players with sports betting (including bandar bola — football wagering markets), live casino, online slots, and togel (Indonesia's popular numbers-lottery game) products. As an internationally licensed operator, we process personal data in compliance with applicable data protection laws and our internal security standards.

By creating an account or continuing to use the seri4d platform, you acknowledge that you have read and agreed to this Privacy Policy. If you do not accept the terms set out herein, you must discontinue use of the platform immediately.

2. Data Controller

seri4d acts as the data controller for all personal information collected through the Platform. For all privacy-related inquiries, data subject access requests, or complaints, you may contact our Data Protection team using the contact details in Section 14 of this document.

3. Categories of Personal Data We Collect

We collect personal data from you in several ways: directly when you register and interact with the platform, automatically through technical systems, and from third parties such as payment processors and identity verification services. The categories of data we collect include:

3.1 Registration and Account Data

• Identity Information: Full legal name, date of birth, nationality, and gender as stated on your government-issued identification document (Indonesian KTP, passport, or driver's licence).
• Contact Details: Email address, Indonesian mobile phone number (including +62 prefix), and residential address (including city, province, and postal code).
• Login Credentials: Username and encrypted password hash. We never store plaintext passwords.
• Security Information: Security questions and answers, two-factor authentication settings, and recovery codes.

3.2 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued photo identification (KTP, passport).
• Proof of address documents such as utility bills, bank statements, or official correspondence dated within the past three months.
• Payment method verification documentation showing your name and bank account or e-wallet number.
• Selfie photographs or video verification images used to confirm identity match during enhanced due diligence.

3.3 Financial and Transaction Data

• Bank account details for withdrawals to BCA, BRI, BNI, Mandiri, CIMB Niaga, and other Indonesian bank partners.
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
• Deposit and withdrawal history, including amounts in Indonesian Rupiah (IDR/Rp), timestamps, and processing status.
• Bonus and promotional credit history, wagering records, and net win/loss statements.

3.4 Gaming and Behavioural Data

• Game type preferences (sports betting, slots, live casino, togel lottery).
• Bet history, odds selected, stake amounts, and settlement outcomes.
• Session duration, frequency of play, and time-of-day patterns (recorded in Western Indonesia Time, WIB/UTC+7).
• Responsible gaming tool usage, including any deposit limits, session limits, or self-exclusion requests you have activated.

3.5 Technical and Device Data

• IP address, approximate geolocation (city and region level), and internet service provider.
• Device type, operating system, browser type and version, screen resolution.
• Cookies, session tokens, and similar tracking technologies (see Section 10 for our Cookie Policy summary).
• Server log data including page requests, error logs, and referral URLs.

3.6 Communications Data

• Records of live chat conversations with our 24/7 Indonesian-speaking customer support team.
• Emails, complaint submissions, and feedback forms sent to seri4d.
• Survey responses and voluntary feedback provided through the platform.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and service delivery	Performance of a contract — necessary to provide gaming services you have requested
KYC identity verification	Legal obligation — anti-money-laundering (AML) and fraud prevention requirements imposed by our international gaming licence
Payment processing	Performance of a contract — necessary to facilitate deposits and withdrawals
Marketing communications (opt-in)	Consent — only sent to users who have expressly opted in
Fraud detection and security monitoring	Legitimate interests — protecting players and the integrity of the platform
Responsible gaming monitoring	Legal obligation and legitimate interests — duty of care obligations under our licensing conditions
Analytics and platform improvement	Legitimate interests — improving service quality and user experience

5. How We Use Your Personal Data

seri4d uses the personal data we collect for the following primary purposes:

1. Account Management: Creating, maintaining, and securing your player account; processing password resets; managing your communication preferences.
2. Service Delivery: Enabling you to place bets on sports events (BRI Liga 1, EPL, La Liga, Champions League, and others), play live casino games, spin online slots, and participate in togel lottery draws.
3. Financial Processing: Handling deposits from and withdrawals to your Indonesian bank accounts (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), including generating transaction records.
4. Identity Verification: Verifying that you meet our age requirement of 21 or older and that your identity matches the payment methods registered on your account, in compliance with anti-money-laundering regulations.
5. Responsible Gaming: Monitoring for signs of problematic gambling behaviour, enforcing self-exclusion requests, and administering deposit or loss limits you have voluntarily set.
6. Fraud Prevention and Security: Detecting duplicate accounts, unauthorized access attempts, cheating, collusion, and financial fraud through automated systems and manual review.
7. Customer Support: Responding to inquiries, resolving disputes, and maintaining records of your support interactions.
8. Legal Compliance: Fulfilling reporting obligations to our licensing authority, responding to lawful government requests, and maintaining records required under applicable law.
9. Marketing (with your consent): Sending promotional emails, bonus notifications, and personalized offers relevant to your gaming preferences—only where you have opted in.

6. Disclosure of Personal Data to Third Parties

seri4d does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

6.1 Payment Processors and Banking Partners

To facilitate deposits and withdrawals, we share necessary financial data with Indonesian payment service providers and banking partners including BCA, BRI, BNI, Mandiri, and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners receive only the data required to process your transaction and are bound by their own privacy and security obligations under Bank Indonesia regulations.

6.2 Game Content Providers

Third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive anonymized or pseudonymized player identifiers and session data necessary to deliver their games, enforce betting limits, and provide game history records. These providers are contractually prohibited from using this data for any purpose other than game delivery and compliance.

6.3 Identity Verification Services

We partner with specialist KYC and AML compliance providers who verify identity documents and screen players against international sanctions lists and politically exposed persons (PEP) databases. These providers process your identity documents under strict contractual data protection obligations.

6.4 Legal and Regulatory Authorities

We may disclose personal data to competent authorities, courts, or regulatory bodies when legally required to do so, including in response to court orders, regulatory investigations, or requests from law enforcement agencies. We will notify you of such disclosure where permitted by law.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of seri4d's assets, personal data held by seri4d may be transferred to the acquiring entity, provided that the acquiring entity agrees to process your data in accordance with standards no less protective than those in this Privacy Policy.

7. Data Retention Periods

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Account Data: Retained for the duration of your account registration plus a minimum of 5 years following account closure, to comply with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by our licensing authority or applicable law.
• Transaction Records: Retained for a minimum of 5 years from the transaction date for financial compliance purposes.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your account plus 2 years, or until you withdraw consent.
• Security and Fraud Prevention Logs: Retained for up to 7 years to support the investigation of historical fraud cases.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized in accordance with our data destruction procedures.

8. Your Data Protection Rights

As a data subject, you have the following rights regarding your personal data held by seri4d. To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 days of receiving your request.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. For minor corrections (e.g., phone number updates), you can update these directly in your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent, or where processing is unlawful. Note that certain data must be retained to comply with legal obligations and cannot be erased on request.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data while a rectification request is pending, or where you contest the legal basis for processing.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to us, for transfer to another service provider.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. International Data Transfers

seri4d is an internationally operated platform, and your personal data may be transferred to and processed in countries outside Indonesia, including the jurisdictions in which our servers, licensing authority, and third-party service providers are located. These countries may not have data protection laws equivalent to those in Indonesia.

Where we transfer personal data internationally, we implement appropriate safeguards to protect your information, including contractual data protection clauses with all third-party recipients, use of standard contractual clauses recognized under applicable privacy frameworks, and technical security measures including end-to-end encryption for data in transit. By using the seri4d platform, you acknowledge and consent to these international transfers as described in this section.

10. Cookies and Similar Tracking Technologies

seri4d uses cookies and similar technologies to operate the platform efficiently and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for core platform functionality including login sessions, secure authentication tokens, and fraud prevention mechanisms. These cannot be disabled without impairing your ability to use the platform.
• Performance and Analytics Cookies: Collect anonymized data about how visitors use the platform (page views, session duration, error rates) to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method display, and time-zone (WIB) configurations between sessions.
• Targeting and Marketing Cookies: Used only where you have given explicit consent, to deliver relevant promotional offers based on your gaming preferences and browsing behaviour.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. We do not use cookies to serve advertising from external third-party ad networks on our platform.

11. Security Measures

The security of your personal data is a top priority at seri4d. We implement a comprehensive set of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and seri4d servers is encrypted using bank-grade Transport Layer Security (TLS 1.2 and above), the same standard used by major Indonesian banks such as BCA and Mandiri.
• Password Security: Passwords are stored as salted cryptographic hashes (bcrypt). We never store or transmit plaintext passwords.
• Two-Factor Authentication (2FA): We strongly encourage all players to enable 2FA via authenticator app or SMS OTP for enhanced account security.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis, with all access events logged and audited regularly.
• Fraud Detection Systems: AI-powered real-time monitoring detects anomalous login attempts, unusual betting patterns, and suspicious payment activity.
• Data Breach Response: We maintain a documented incident response plan. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities within the timeframes required by applicable law.

12. Minors and Children's Privacy

The seri4d platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that an account has been registered by or on behalf of a person under 21, we will immediately suspend the account, void any transactions, and securely delete all associated personal data.

Parents and guardians who believe a minor may have accessed seri4d services should contact us immediately at [email protected]. We take all reports of underage access seriously and will act swiftly to investigate and remediate. We also encourage parents to use internet filtering and parental control software to prevent minors from accessing online gaming platforms.

13. Changes to This Privacy Policy

seri4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform functionality. When material changes are made, we will notify registered users via email and post a prominent notice on the platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the seri4d platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the platform and may request account closure by contacting our support team.

14. Contact and Data Protection Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please reach out to our Data Protection team. Our 24/7 Indonesian-speaking customer support team is also available to assist with general account and privacy matters.

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Policy Inquiry" or "Data Subject Request"
• Live Chat: Available 24 hours a day, 7 days a week via the platform interface
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours (WIB) and provide a substantive response within 30 calendar days

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response to your inquiry, you may escalate your complaint to the relevant data protection authority or dispute resolution body in your jurisdiction.